(Apparently) they decided to start billing all of their customers a minimum monthly fee for the priveledge of being MCI customers (a trend that I have never been able to understand). Now of course since I didn't know that they were still my carrier and since I had explicitly told my local phone company to not have any long distance on that line when I moved into my current place, I assumed that the MCI stuff I started getting was just adverts. Wrong.
So, at some point, I noticed that I was getting a lot of mail from MCI. I took a look at one of them and was confused at owing them $11.00 (at the time). A couple of months, many calls and many more minutes on hold and I still couldn't get to anyone who could/would do anything abou tthis. So I just wrote a pissy letter to them.
MCI sucks, don't use them!
To whom it may concern:
I am writing in regard to the above account. I believe that this account was created in error and that the current charges of $19.35 are incorrect. To my knowledge, I never signed up for any MCI long distance calling plan and I was under the impression that the telephone line (915-***-****) in question did not even have long distance to begin with.
If you would take a moment to check, I have not made a single long distance phone call from that telephone. Furthermore as of September 2002, I have choosen to have SBC communications serve as my long distance carrier. The most recent bill that I received from MCI included charges for October.
I have repeatedly attempted to contact one of your customer service representatives, but the only numbers provided on your statements and other letters have led to your billing department and when I informed them that the account should not exist in the first place they referred me to your customer service lines where I have been on hold for 30+ minutes on numerous occasions without being connected to a customer services representative because the customer service lines have been "experiencing heavy call volume" for the last several months.
Quite frankly, I am fed up with this. If I receive another piece of mail from MCI harassing me about this account, I will be forced to direct that mail and a very strongly worded complaint to the appropriate state and federal telephone regulatory agencies.
I did NOT select MCI to be my long distance carrier at my current address.
I did NOT consent to being charged $3.87 per month by MCI
I have NOT used MCI for any long distance calls from this number.
I do NOT owe MCI for any long distance service.
The current bill for $19.35 is INCORRECT.
I DO NOT WANT MCI AS MY LONG DISTANCE CARRIER!
I expect MCI to IMMEDIATELY cancel/delete/erase the above referenced account.
I expect MCI to cease billing me for this account IMMEDIATELY.
I expect that MCI will NOT take any actions which may negatively affect my credit rating. I do not have a business relationship with MCI therefore MCI has no justification for taking any such actions.
If you have any questions about this matter, you may reach me at (915)***-****. If I am not home, you may leave a message with a call back number and I will return your call. Thank you for your time and attention in this matter.
A Very Pissy Dragon
PS - Yes, I realize that I'm getting cranky over less than $20.00. It's not the amount of the bill but rather the fact that I can't get through to them to tell them to go away. I find it amusing that a long distance company can't get a few more folks to answer phones when they see that something they did is not going over well with folks at large. Furthermore, charging everyone $4.00 a month is a good way to make people go away if they don't need long distance on their phones. Hell, even if I didn't have the free long distance on my cell phone, I would add it to the cell phone and tell MCI to fuck off.
A better idea would be to jack up the rate/minute and then wait until someone did call from those phones (e.g. a random friend who didn't ask) and then you could bill them in good (albeit sneaky) faith. All this crap has made me want to never deal with their lame crap again. At this point, I would go out of my way to not do business with MCI even if it cost me some $$ to do it.