Aside from the speed (or severe lack thereof) issue, I was a bit annoyed that they don't provide you with any email addresses. This strikes me as sketchy since you would think (incorrectly) they should have a domain and they should be able to administer the addresses easily enough. Add to this the fact that they will not give you even a theoretical speed for their service and I suspect that they're running something of a scam. I've NEVER signed up for internet service without being told what kind of speed I can expect under "ideal" conditions. The fact that they refuse to provide that information makes me think that they've got something to hide.
So, during lunch, I signed up for Verizon's dry loop internet service. I'm not a huge fan of DSL, but I'm hoping they can hook it up at the apartment and I can get rid of the horrible Mosaic Broadband crap they've foisted on us. Something like that really makes me a lot less likely to want to stay at the apartment complex at all since it seems extremely un-customer friendly to switch over with less than a day's notice to a system that's horrible compared to what I had before.
Anyways, I'll post more later. Now, back to work.